5 ways to enhance your online member support (without busting your budget)

If there’s one thing we’ve heard over and over from our credit union community, it’s that members are reaching out for support and using digital banking tools more than ever. Your 2021 plan will likely take these trends into account, but you don’t have to wait until next year.

No matter how much your head swims when you hear the phrase “digital transformation” or how wide the chasm is between where you are and where you think you “should” be, there is always low-hanging fruit that can help you incrementally improve your members’ digital experience.

Here are five of the most popularly requested client projects in the first half of 2020. They all share a common goal of helping members get information or complete tasks online, without having to visit a branch or even dial a phone number:

1. Secure form integration

We’ve noticed that PDF form downloads have been up across many client sites, and I think all of us can agree that PDFs are kind of a pain. Integrating with a secure form solution offers a much more seamless user experience.


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