The latest from Jay Speidell

- by Jay Speidell, Momentum

What is digital transformation?

In this industry, hardly an hour goes by without the mention of “digital transformation.” Yet this phrase is not clearly defined. What is it, how can credit unions achieve it, ...

- by Jay Speidell, Momentum

Make flexibility a top priority in new branches

We believe that flexibility should be a top priority in branching strategy and new branch design. Credit unions faced an unprecedented challenge at the onset of the COVID-19 pandemic – completely ...

- by Jay Speidell, Momentum

Embrace the future of work

The credit union workplace is undergoing a dramatic transformation with the COVID-19 pandemic. This is undeniably a crisis, but it’s also an opportunity to hit the reset button on ...

- by Jay Speidell, Momentum

Lean into the new branch experience

As consumers migrate to digital platforms to process their basic transactions, the purpose of the branch is fundamentally shifting towards supporting deeper conversations and relationships with members. As a result, ...