The latest from John Pettit

- by The Foundation Blog

You’ve downloaded the CUAid app – now what?

We hope you have heard about the Foundation’s new, free CUAid Disaster Recovery app. In collaboration with PSCU, the Foundation launched a free CUAid Disaster Recovery app, generously funded ...

- by Janice Ringler, NAFCU Compliance Blog

The truth about mortgage disclosures: No signature required

With mortgage rates at historic lows, many credit unions are seeing an increase in mortgage application volume and credit unions are looking for ways to speed up their processing times. ...

- by Momentum

Workplace Insight: Wellbeing deserves more attention

Before COVID-19 hit, workplace wellness was a growing priority among credit union leaders, and now it is even more important. It’s difficult to understand the impact that workplace wellbeing, ...

- by CUNA News

NCUA monitoring wildfires in Western states

NCUA is monitoring a series of wildfires across the Western portion of the United States and stands ready to provide assistance to federally insured credit unions in the affected areas, ...

- by Steve Kaish, CU Management

Reshaping contact center roles

Emerging technologies have significantly impacted member preferences and expectations of contact centers. Members have historically become frustrated when pushed to an interactive voice response unit, wanting to “zero out” to ...

- by Ron Jooss, CU Magazine

As West Coast burns, CUs continue service

As wildfires burn through forests and foothills on the West Coast, credit unions continue to serve their members, even as they evacuate branches and employees lose their homes. In Oregon, ...