The latest from John Pettit


Podcast: Member experience changes

Life is change, but oh the evolving we’ve been doing this year! And the member experience is no exception. On this week’s episode of Banking on Experience, CRMNEXT’...

- by Marc Rapport,

Coastal Credit Union takes on DEI from the inside and out

Coastal Federal Credit Union ($3.7B, Raleigh, NC) was working to increase diversity, equity, and inclusion practices within its walls and beyond even before COVID-19 struck the United States and ...

- by David Park, NAFCU Compliance Blog

Joint statement on BSA CDD requirements for PEPs

August has been a busy month for Bank Secrecy Act/Anti-Money Laundering (BSA/AML) guidance from federal regulators. First, FinCEN issued guidance about customer due diligence (CDD) requirements in the ...