The latest from John Pettit

- by Tiffany Taylor and Alison Arthur, Alacriti

How to convert customers to paperless billing

Some customers might prefer paper bills for perceived benefits like record retention and physical reminders of upcoming payments due. However, the global pandemic has increased the demand for paperless everything. ...

- by Captain Mark E. Brouker, Pharm. D., MBA, FACHE, BCPS, CU Management

Leadership Matters: Building a culture of trust

Why is it that mid-level managers from a variety of areas—sports, healthcare, sales, banking, insurance, manufacturing, churches, non-profits, academia and the military, to name a few—who appear ready, ...

- by Deb Wieczorek, CO-OP InsightVault

To sell or not to sell your card portfolio, that is the question

Building a robust credit card portfolio is integral to credit union health and growth. Credit cards represent three out of every four loan accounts, outpacing other loan product acquisitions by ...