Branch Banking Archives

Bank branches aren’t going anywhere – Here’s why

Bank branches aren’t going anywhere – Here’s why

In this phone-glued-to-hand culture, you might think app-based banking is driving brick-and-mortar bank branches towards obsoletion. Not so! Old-school branches can breathe a sigh of relief, because – as it turns out – customers like having a [...]

Should you reopen all of your branches?

Should you reopen all of your branches?

Whenever banks and credit unions face earnings challenges, the branch network emerges as an obvious target for expense reduction. At typical retail-driven institutions, branch operations account for about two-thirds of total noninterest expenses. In that [...]

Redefining success for the digital and branch channels

Redefining success for the digital and branch channels

A digital- and mobile-first mindset was a primary focus for many credit union leaders before COVID-19. The nearly instant flip from branch delivery channel usage to digital has compelled many leadership teams to reevaluate how [...]

Learning the process – procurement

Learning the process – procurement

Procuring labor and materials is one of the most challenging aspects of project management, but in the procurement process are opportunities to mitigate cost and scheduling risks, find the best value for materials and labor, [...]

Learning the process – project planning

Learning the process – project planning

We have often written and given talks about how the nature of work is changing, and here at Momentum we are no exception. Much like how the financial industry has seen both retail and operations [...]