Community Archives

Putting the “friendly” back in friendly fraud

Putting the “friendly” back in friendly fraud

COVID-19 has been the impetus for many changes in consumer behavior, including a migration from in-person to online purchases – a shift that has resulted in an increase in fraud disputes. One specific type of fraud, [...]

The lasting impact of COVID-era audits

The lasting impact of COVID-era audits

Between a presidential impeachment, social justice protests, climate disasters, and, briefly, murder hornets, 2020 has been quite a year. And of course, nothing has shaped the country quite like COVID-19. Nevertheless, the people working in [...]

Listening is reputation building

Listening is reputation building

In 2020, mostly everything has changed. One constant, however, is the power of listening. We mean really listening to your credit union’s staff, members, and community in ways you never have before. Like you, [...]