Community Archives

Want inclusion? Stop cancel culture

Want inclusion? Stop cancel culture

Perfection should not be a prerequisite to anything in life. If we were required to already have achieved mastery before pursuing a new endeavor, growth would be impossible. How often though, in today’s cancel [...]

2021 crisis spotting

2021 crisis spotting

Confession ... our firm, which specializes in crisis response for credit unions, didn't see the crises of 2020 coming. Who did, really? While we eerily predicted in January that 2020 would be the "Year of the [...]

Great leaders ask great questions

Great leaders ask great questions

As leaders – supervisory, managerial, and executive – we are tasked with delivering results. The outcomes we are responsible for depend upon the solutions we help others create. As quickly as operations change and strategy can pause [...]

Consumer centric product design

Consumer centric product design

At their core, effective insurance products and financial services must be customer-centric, benefiting both credit unions and their members. Offerings need to be easy to understand and simple to apply for and administer. Most importantly, [...]

The SPECS model: Part 5

The SPECS model: Part 5

SPECS is a business model designed as a guide to fuel organizational innovation and relevance. The model is especially pertinent today, during COVID-19 and beyond, as relevant distinction is essential for survival. Each letter of [...]