CUES News Archives

Reshaping contact center roles

Reshaping contact center roles

Emerging technologies have significantly impacted member preferences and expectations of contact centers. Members have historically become frustrated when pushed to an interactive voice response unit, wanting to “zero out” to an agent as quickly as [...]

CFO Focus: Tug-of-war economy in fourth quarter

CFO Focus: Tug-of-war economy in fourth quarter

We come into the end of 2020 with historically low interest rates, historically high equities, historically tight credit markets and more serious questions than we’ve faced since World War II! The only thing that [...]

Steps for post-COVID mortgage lending success

Steps for post-COVID mortgage lending success

We are living in fast-changing times. Lenders that fail to meet the changing demands of borrowers will be ill-equipped to compete for their business. While other industries have learned to deliver high levels of customer [...]

How to manage your overflowing mortgage pipeline

How to manage your overflowing mortgage pipeline

Every mortgage boom that has hit seems to have come out of nowhere. Loan officers and the origination team quickly become overwhelmed with overflowing pipelines, so keeping them highly engaged and encouraged only lasts so [...]

Lending in this COVID-19 world

Lending in this COVID-19 world

Even amid all the uncertainties with the ongoing course of COVID-19 and the related recession, lending leaders should be seeking out ways to build business and improve the loan experience their credit unions offer. Though [...]

Strategic speed

Strategic speed

When credit union leaders could finally take a step back and consider all the changes made in short order to serve members and protect staff amid the COVID-19 pandemic, they may have surprised even themselves [...]

Should you reopen all of your branches?

Should you reopen all of your branches?

Whenever banks and credit unions face earnings challenges, the branch network emerges as an obvious target for expense reduction. At typical retail-driven institutions, branch operations account for about two-thirds of total noninterest expenses. In that [...]