CUES News Archives

No cookie cutters in digital transformation

No cookie cutters in digital transformation

Is digital transformation homogenizing financial services and undermining what sets credit unions apart? It’s an important question. A digital transformation does make it harder to differentiate a financial institution, concedes Jim Burson, managing director [...]

Inclusion starts at the top

Inclusion starts at the top

The only way for any diversity and inclusion program to survive and be effective is through leadership commitment. My credit union, Tennessee Valley Federal Credit Union, Chattanooga, has 13 members on the senior leadership team, [...]

Why credit unions need to dial up their brands

Why credit unions need to dial up their brands

Many credit unions are marketing meaningless, stale brands. Simply look at some of the brand messages credit unions push in their marketing today. One claims to be the “friendly place,” while another boasts the length [...]

The new normal of mortgage lending

The new normal of mortgage lending

When 2020 forced us to react to a pandemic, none of us knew how our lives would change and what our new normal would look like. The generally accepted expectation of a short stent of [...]

The power of introverts

The power of introverts

Not everyone craves the professional spotlight. Some of us would rather stay in the background, doing good work and making strong contributions. Thankfully for introverts, there are many different ways to be heard and recognized [...]

Leadership Matters: How we build and break trust

Leadership Matters: How we build and break trust

Although many of us have had to deal at some point with a senior manager who seemed to lack morals, empathy or sincerity, the majority of organizational leaders are not compulsive liars and cheats, out [...]

Success with virtual employee onboarding

Success with virtual employee onboarding

COVID-19 has disrupted many aspects of everyday life, with one of the most notable being work environments. Financial technology providers and credit unions across the country have quickly adapted to some or all employees working [...]