2020 started as a bright, beautiful new year, new decade and new day for the future of women. Glass ceilings were being shattered or broken rungs were being fixed (depending on which theory you support) [...]
In many ways, the economic impact of the COVID-19 pandemic bears little resemblance to the circumstances that produced the Great Recession of 2008-2009. Still, credit card managers can apply some lessons learned from the last [...]
Economic prognosticators and financial institutions are anticipating an inevitable rise in credit card payment delinquencies and charge-offs due to the economic fallout of the COVID-19 pandemic. With no end in sight to the economic turbulence [...]
COVID-19 made life extraordinarily difficult for a lot of people in ways they never anticipated. Adults that had never experienced a job loss, an inability to pay their bills, even homelessness or food insecurity, found [...]
COVID-19 has forever changed the way we do business in nearly every industry, financial services included. In the second session of Directors & Dialogue December, hosted by CUES, finance and fintech expert Chris Skinner, chair [...]
You know you need to move the business forward, but an uncertain financial future makes it tough to decide which strategic investments should be made now and which can wait. Seeking the best balance between [...]
Very few industries have remained unaffected by COVID-19, and the payments industry is no exception. The ongoing pandemic is acting as a driver for consumer payment choices and purchasing behavior, influencing how and where we [...]
I had big goals for 2020. In February, I started writing my leadership book, which was going to be my main project of the year. Then COVID-19 happened in March, and I found myself at [...]
If America were to get a grade in personal finance, it would be an “F.” According to Forbes, “Two-thirds of American adults can’t pass a basic financial literacy test.” But more important than a [...]
Over the last decade, the number of credit unions has declined by approximately 30%; however, mergers dwindled during the first few quarters of 2020 as the many uncertainties forced CUs to focus on internal operational [...]
Given the current low-rate environment, I’ve again been getting some questions on “negative rates” and the impact they would have on financial institutions, and more specifically interest rate risk modeling. We’ve all heard [...]
In the early stages of the coronavirus pandemic, SRM surveyed financial institutions to collect their thoughts and initial reactions to the changes in customer behavior. A prior blog from March detailed the findings. SRM surveyed [...]
After George Floyd was killed in May while handcuffed and pinned to the ground by a police officer's knee, CUES and many other organizations committed to fighting racial injustice. But as I’ve said previously, [...]
The 2020 presidential election is over. We have a new president-elect, and for the first time in the history of the United States a vice president-elect who is a woman. We should be shouting from [...]
For years, I’ve heard speakers at industry conferences tell credit union leaders that they have to “tell a better story.” I’d sit there thinking, “What does that even mean?” I became really frustrated [...]
