The latest from NAFCU Services

- by Paul Timm, NAFCU Services Blog

4 CRM hang-ups (and how to overcome them)

I’m still unpacking the terrific CRM insights shared by Deidre Davis (CMO, Michigan State University FCU) and Pam Piligian (SVP of marketing and communications, Navy FCU) at the recent CEOs and Senior Executives Conference. [...]

- by Deedee Myers, NAFCU Services Blog

Four ways to ensure a good merger fit

One factor that credit unions search for when choosing a merger partner is a “good fit.” But what does “fit” mean? It’s not like trying on a pair of shoes where you can tell [...]

- by Paul Timm, NAFCU Services Blog

5 CRM key takeaways from Key West

At the recent CEOs and Senior Executives Conference, I had the good fortune to speak with two of the brightest minds in customer relationship management (CRM): You have to think fast to keep up with [...]

- by The CU Lab

The current state of mortgage subservicing

A mortgage relationship between member and lender can last for decades. Credit unions can also completely divest themselves from both financial and servicing responsibility almost as soon as the deal is signed. We’re talking [...]

- by The CU Lab

Defining a winning digital strategy

The reasons for taking a wait-and-see approach are long over. Also gone are the days of completing a digital task list and moving on to other priorities. Accelerating your credit union’s efforts to deliver [...]

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NAFCU Services announces 2017 Innovation Award winners

NAFCU Services is proud to announce that the 2017 Innovation Award winners are DDJ Myers, Q2, and Vantiv. Dan Berger, NAFCU President and CEO, announced the award winners at the 50th NAFCU Annual Conference and [...]