That was the message conveyed by Mark King, CEO of Taco Bell, in his keynote presentation to credit union leaders last week at CO-OP’s THINK Virtual CEO Forum entitled “How Member Relationships and Payments Drive Resilient Growth.”
The ground is shifting in the banking industry, and the COVID-19 crisis has only accelerated long-term disruptive trends. Tech giants like Amazon, Facebook, Apple and Google have begun making big plays in financial services, and upstart fintech firms are already there.
Hosted by Jean Chatzky, speakers at the CEO Forum challenged attendees to ask themselves, “What is your credit union doing to respond to the current environment?”
The answer lies in three critical and intersecting areas:
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