COVID brought many changes, but Joseph Michelli hopes leaders will see the last year as an opportunity to hit the pause button and become more intentional about how they lead.
“I hope they will use this as a purpose reset,” says Michelli, an author and organizational consultant. “That they’ll look back at this time and say, ‘That was the moment where we hit pause on the way things have always been and we became far more intentional about how we can deliver against what people need.’”
Michelli will address the CUNA CEO Council virtual event, “Through the Leadership Lens Virtual Series: Enhancing Member Experience & Increasing Loyalty,” on Aug. 18.
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