Thank you for tuning in to episode 75 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.
While credit unions remain focused on safely providing much-needed services for their members, many leaders are beginning to think about how they can adapt their credit union to our rapidly changing world. On this week’s episode, I’m chatting with Mary Beth Spuck, President and CEO of Resource One Credit Union in Dallas, Texas, about some of the opportunities and service options that she and her team are thinking through, including an intriguing subscription-based fee model.
Mary Beth and I discuss how she is putting her experience with the NCUF’s DE Program to good use helping her team think more holistically about their members, service channels, and cooperatives in general during this time. We also explore Mary Beth’s thoughts about member interactions post-COVID, potential changes to our current financial model, and her credit union’s above-and-beyond approach to service.
In discussing her professional life, Mary Beth and I chat about why she took the position at Resource One Credit Union and how the inspiration has changed over the years. She reminds us to be authentic to ourselves, and shares how her network of mentors have helped her throughout her career. Mary Beth and I also talk about her new found love for biking when she has a day off and needs to recharge.
During the rapid-fire questions portion of the show, Mary Beth tells us about a time she went “hooky-bobbing” with a friend as a child. We also learn that she wanted to be a translator when she grew up, that she views her grandmother as the epitome of success, and that she’s trying to spend more time by the pool these days. This conversation was a blast for me! I hope you enjoy it!
Books mentioned on The CUInsight Experience podcast: Book List
Show notes from this episode:
A big shout-out to our friends at PSCU, an amazing sponsor of The CUInsight Experience podcast. Thank you!
Check out all the outstanding work that Mary Beth and her team at Resource One Credit Union are doing here.
Learn more about the National Credit Union Foundation’s DE program here.
Shout-out: Mary Beth’s husband, Michael
Shout-out: Lois Kitsch
Shout-out: George Ombado
Shout-out: Jim Morrell
Shout-out: Bill Cheney
Shout-out: Julie Ferguson
Shout-out: Mary Beth’s son, Joshua
Shout-out: Ann Richards, former Governor of Texas
Shout-out: Mary Beth’s father
Shout-out: Jill Nowacki
Album mentioned: Rumours by Fleetwood Mac
Album mentioned: Greatest Hits by the Steve Miller Band
Book mentioned: The First 90 Days: Proven Strategies for Getting Up to Speed Faster and Smarter, Updated and Expanded by Michael Watkins
Book mentioned: The 4 Disciplines of Execution: Achieving Your Wildly Important Goals by Chris McChesney, Sean Covey, and Jim Huling
Shout-out: Mary Beth’s grandmother
Previous guests mentioned in this episode: Lois Kitsch, George Ombado, Jim Morrell, Bill Cheney, Julie Ferguson, Jill Nowacki (episodes 4, 18, 37 & 64)
You can find all past episodes of The CUInsight Experience here.
In This Episode:
[02:05] – Mary Beth, welcome to the show!
[03:18] – Mary Beth shares why DE is essential and how it benefits her credit union in Dallas.
[05:40] – She speaks about what her credit union already had in place before the pandemic that helped them once everything was shut down.
[07:08] – Do you think this crisis will affect how members interact with credit unions?
[09:39] – Mary Beth shares what she believes needs to change for credit unions to remain relevant.
[11:26] – Mary Beth speaks about what she will be most proud of having accomplished a year from now.
[14:08] – What inspired you to take the job with Resource One Credit Union?
[15:48] – Mary Beth shares how the inspiration has changed over the years.
[17:13] – Nobody should be anywhere in their life where they are not 100% all-in, whether personally or professionally.
[18:04] – Mary Beth says that she has learned over time to make tough decisions.
[19:49] – Is there a common myth about leadership you want to debunk?
[19:30] – Mary Beth shares a mistake she made when she first started and the ones she sees young leaders make today.
[22:22] – Mary Beth speaks about her network of mentors and how important she believes they are to her career.
[23:39] – Mary Beth shared a moment when she was full of self-doubt.
[25:20] – She discusses what she does to unwind and recharge.
[26:39] – What were you like in high school, and do you remember when you got into memorable trouble?
[28:52] – Mary Beth chats that she wanted to be a translator or interpreter at NATO.
[29:29] – She makes her bed every morning because if she doesn’t, her day feels off.
[30:22] – What is the best album of all time?
[31:32] – Do you have a book you believe everyone should read?
[32:29] – Mary Beth says that family time has become more important, and a clean house has become less important.
[33:20] – Mary Beth’s grandmother is the first to come to mind when she hears the word success.
[35:15] – Do you have any final thoughts or asks for our listeners today?
[36:23] – Thank you so much for being on the show today!